Privacy Policy

Last updated: May 2026

Boutique 5e Avenue is committed to protecting the personal information of its customers and website visitors. This policy explains what information we collect, how it is used, stored, and protected in accordance with applicable privacy laws.

1. Collection of Personal Information

We may collect certain personal information when you:

  • place an online order;
  • create a customer account;
  • contact customer service;
  • subscribe to our newsletter;
  • browse our website.

Collected information may include:

  • first and last name;
  • billing and shipping address;
  • email address;
  • phone number;
  • payment information;
  • order history;
  • website browsing and usage information.

2. Use of Personal Information

The information collected may be used to:

  • process and deliver your orders;
  • communicate with you regarding your orders;
  • provide customer service;
  • improve our website and user experience;
  • perform statistical and marketing analysis;
  • send promotional communications when consent has been provided.

3. Cookies

Our website uses cookies in order to:

  • ensure proper website functionality;
  • remember your preferences;
  • analyze website usage;
  • improve your browsing experience.

You may adjust your browser settings to refuse certain cookies. However, some website features may then become unavailable.

4. Sharing of Personal Information

Boutique 5e Avenue does not sell customers’ personal information.

We may share certain information with trusted service providers when necessary for our operations, including:

  • payment processors;
  • shipping providers;
  • technology platforms;
  • marketing and analytics tools.

These providers are required to protect personal information in accordance with applicable laws.

We may also disclose information when required by law.

5. Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

6. Security Measures

We implement administrative, technical, and physical safeguards to protect personal information against:

  • unauthorized access;
  • loss;
  • theft;
  • disclosure;
  • modification.

All transactions are secured using SSL encryption.

Payment information is processed through secure specialized payment providers. Boutique 5e Avenue does not store complete credit card numbers on its servers.

7. Your Rights

In accordance with applicable laws, you may:

  • access your personal information;
  • request corrections;
  • withdraw consent for certain uses;
  • request deletion of certain information where permitted by law.

To exercise these rights, please contact us using the information below.

8. Privacy Officer

For any questions regarding this policy or the handling of personal information, please contact:

Boutique 5e Avenue
371 Laurier Avenue West
Montreal, Quebec H2V 2K3
Canada

Phone: 514-270-2022
Email: boutique@5av.ca

9. Policy Updates

Boutique 5e Avenue reserves the right to modify this Privacy Policy at any time to reflect legislative or operational changes. Any updates will be published on this page.